08-01-2013 10:32 PM
HELLO, I GOT MY NEW BALCKBERRY TORCH 9800 SENT BY MY UNCLE FROM LONDON. I DIDNT KNOW THAT THE PHONE HAS PHONE LOCK I THOUGHT I CAN ABLE TO CHANGE THAE PASSWORD BUT THEN IM WRONG. AND NOW I CANT USE MY PHONE WITH A LOCAL SIM CARD. PLEASE HELP ME. I HAD BEEN CHECKED IT TO A TECHNICIAN BUT THEY TOLD ME TO WAIT FOR THE SOFTWARE TO REACH PHILIPPINES BECAUSE THERE IS ONLY ONE PERSON HERE IN THE PHILIPPINES WHO COULD OPENLINE IT AND HES IN DAVAO BUT IM IN TAYTAY. PLEASE HELP. THANK YOU :
08-02-2013 01:16 PM
Hi and Welcome to the Community!
Please see this helpful thread to start:
If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having BlackBerry do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:
Note, however, that this process will start with a fee...
If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why you exhausted all 10 attempts before contacting them.
If your BB was already MEP locked and you obtained it from a source that represented it as being able to be unlocked, then your recourse would be with the seller you obtained it from.