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BlackBerry® Torch™

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New Contributor
sachin09
Posts: 9
Registered: ‎07-10-2013
My Device: torch 9860
My Carrier: airtel
Accepted Solution

after restart(reset) its hang on main screen

When i was restart my balckberry torch 9860 after reset its hang on main screen keys are also not working and network signal goes to off .i have done many times restart through baterry removing process but it still hang on main screen plzz help me out asap...
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Forums Advisor III
iansantos
Posts: 1,392
Registered: ‎03-29-2012
My Device: BlackBerry Z10 OS Leaked 10.2.0.1725 | STL100-2
My Carrier: Globe Telecom

Re: after restart(reset) its hang on main screen


sachin09 wrote:
When i was restart my balckberry torch 9860 after reset its hang on main screen keys are also not working and network signal goes to off .i have done many times restart through baterry removing process but it still hang on main screen plzz help me out asap...

Hello sachin09,

 

Remove your SD card and try to switch it on.

 

Thanks.



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New Contributor
sachin09
Posts: 9
Registered: ‎07-10-2013
My Device: torch 9860
My Carrier: airtel

Re: after restart(reset) its hang on main screen

No its not working
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New Contributor
sachin09
Posts: 9
Registered: ‎07-10-2013
My Device: torch 9860
My Carrier: airtel

Re: after restart(reset) its hang on main screen

Itz not working
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: after restart(reset) its hang on main screen


sachin09 wrote:
When i was restart my balckberry torch 9860 after reset its hang on main screen keys are also not working and network signal goes to off .i have done many times restart through baterry removing process but it still hang on main screen plzz help me out asap...

Hello Sachin09

 

Have you recently installed any application before this Problem started ? Think carefully any games , wallpaper or any themes !

 

If you have then try to boot your device on Safe Mode , On Safe Mode delete any application which you think might be responsible for this issue , from Options > Device > Application Manegement > locate and delete any newly installed 3rd party application , it might help in resolving your issue :

 

KB17877 : How to start a BlackBerry smartphone in Safe Mode

KB10040  :How to view or remove installed application on a blackberry smartphone

 

Try it and let us know.

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New Contributor
sachin09
Posts: 9
Registered: ‎07-10-2013
My Device: torch 9860
My Carrier: airtel

Re: after restart(reset) its hang on main screen

Ya i have intalled application but how can i remove then when its hang on main screen its not goin to further step even paassword unlock tab does not appear on screen
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: after restart(reset) its hang on main screen

Sachin ,

 

 

Have you tried to boot your device on Safe Mode ? Please try it again . Otherwise you have to reload the OS which may delete your data .

 

So first try the Safe Mode and post back with your results.

 

 

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New Contributor
sachin09
Posts: 9
Registered: ‎07-10-2013
My Device: torch 9860
My Carrier: airtel

Re: after restart(reset) its hang on main screen

How can i on my device in safe mode?
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New Contributor
sachin09
Posts: 9
Registered: ‎07-10-2013
My Device: torch 9860
My Carrier: airtel

Re: after restart(reset) its hang on main screen

And from where i can reload my os?
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: after restart(reset) its hang on main screen

 


sachin09 wrote:
How can i on my device in safe mode?

 

I already posted that Knowledge Base article , still check this KB17877

 

If possible boot your device in Safe Mode to delete that application , it will resolve your issue .

 

Or if you're unable to boot on Safe Mode then follow this Knowledge Base to Reload the OS :

 

KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader

 

But please note , this above method will delete your device data . If you have a previous backup or using BlackBerry Protect you can restore your backups.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
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