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mcklee
Posts: 5
Registered: ‎07-14-2012
My Device: 9810 torch

always yelling for "not enough memory"

I have had my torch for slightly over a year, never downloaded too many apps & never run too many apps at any point of the time.
The bb started to yell "not enough momory" and I had trimed to less than 10 apps now (leaving on what I need and foursquare). I had also took away all my photos and videos on the device, added a media card to store photos, but it still yells not enough space. I looked at the info and found out there was no help in getting free space even though I deleted my apps!! I really don't know what to do now cause it is freezing a lot and it gets really annoying. It also keep erasing my texts which are usually important to me :smileysad:
I can see there are lots of .rem and .dat files, I am not sure if I can delete them and free up some space.
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sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: always yelling for "not enough memory"

Hi and Welcome to the Community!

A little background, if I may...there are three types of potential memory on a BB: 1) Application Memory, 2) Device Memory, and 3) Media/SD Card Memory.

Application Memory -- This is the most crucial; it is the protected (not user accessible), dedicated, and fixed (in size) space that is available as the destination for the installation of applications (plus some application storage, overhead and such). You cannot touch AppMemory. You cannot improve the maximum AppMemory that your BB has. It is what it is. Applications can only install here...there is no option.

Device Memory -- This is space on your BB that you can touch to store files, pictures, media, etc. Typically, it is not terribly large, but it is available to you.

SD/Media Card Memory-- This is what it says...your SD card, for you to store files, media, pictures, etc. It can be as large as your BB OS can support...see this KB:

  • KB05461MicroSD card sizes supported by the BlackBerry device software

On some devices/OS levels, you can only see "File Free" (Options > Status), which I think is equivalent to AppMemory. On other devices, you can see all three memory usage levels (Options > Memory). Here are some guidelines to use:

  • KB02843What is the Low Memory Manager feature on the BlackBerry smartphone
  • KB14320How to maximize free space and battery power on the BlackBerry smartphone
  • KB14213Call logs, SMS text messages, and email messages are deleted from the BlackBerry smartphone

Lastly, it is always important to properly close applications when you are done with them. Using the Back or the Red key will not do this -- those leave it to the app to decide what to do...and some will leave themselves resident in memory, consuming resources on your BB, slowing the overall performance. Rather, to close an app, press blackberry_logo.jpg and select "Close" or "Exit"...that will force the application to be closed, freeing up for your new use the resources it was consuming. Some apps will always remain running (typically -- BBMessenger, Browser, Homescreen, Phone, and Messages)...but, you should still close them properly - especially the Browser...if it is left on an active web page, it will not only consume extra resources but battery power as well.

Further, anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure. Some have taken to doing this on a regular basis as a preventive measure...some as frequently as once per day. Others have obtained the QuickPull app to automate a simulated Batt-Pull.

 

Now, as to your idea about deleting files...this won't help...the memory that is at issue is AppMemory...but files are stored in either Device or Media Card Memory, so deleting them has no affect on AppMemory.

 

One way to recover memory is a clean start over -- reload your OS clean, re-install your (now more limited quantity of) apps, and restore your data.


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,957
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: always yelling for "not enough memory"

Hey, got your tweet.


mcklee wrote:
I can see there are lots of .rem and .dat files, I am not sure if I can delete them and free up some space.

Read all that Sdgardne wrote you. But if you have ".rem" files on your device, you have your media card encrypted and if you reload the OS first, then you'll lose access to viewing or moving the encrypted picture and media files elsewhere, like on your PC. So, first, go to Options > Security > Encryption and turn off all encryption.

 

Second, give us some actual numbers of the memory on your device, or memory free, at Options.> Device > Storage.

What are ALL of the numbers there?




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