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BlackBerry® Torch™

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New Contributor
Posts: 3
Registered: ‎05-06-2013
My Device: torch 9810
My Carrier: Vodacom

assistance please

hi . 

Using a blackberry torch 9810 ,I've been experiencing touch screen problems .it works at times , sometimes it jumps like crazy and other times its just totally dead and work t all. 

Any assistance in this matter please? 

 

THX in advance . 

Hall of Famer II
Posts: 52,500
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: assistance please

Hi and Welcome to the Community!

 

Given the intermittent nature of what you've described, your diagnostic steps may be prolonged...


I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 3
Registered: ‎05-06-2013
My Device: torch 9810
My Carrier: Vodacom

Re: assistance please

How do I get the safe mode ? Where do I start ? Via phone?
Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: assistance please


dhaafy wrote:
How do I get the safe mode ? Where do I start ? Via phone?

sdgardne put the link in his post.  Here it is in its complete form:

 

www.blackberry.com/btsc/KB17877 .

 

 

Cheers.  Smiley Happy


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



New Contributor
Posts: 3
Registered: ‎05-06-2013
My Device: torch 9810
My Carrier: Vodacom

Re: assistance please

Thx so much .. I did a security wipe & this & it help so much. Touch is working again Smiley Very Happy

#awesome
Highlighted
Hall of Famer II
Posts: 52,500
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: assistance please

Excellent...you are most welcome...enjoy!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code