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BlackBerry® Torch™

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papabingy
Posts: 1
Registered: ‎10-01-2013
My Device: 9800
My Carrier: safaricom

bb 9800 not booting

hi

my bb halts booting after going through the white line then it stops. this after i was updating and it took several hourrs on the rebooting part. what should i do to get it back tto life

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Forums Advisor III
gutijose14
Posts: 1,390
Registered: ‎07-01-2013
My Device: Blackberry Q10 (OS 10.2.1.2234)
My Carrier: Movilnet

Re: bb 9800 not booting

Hello Papabingy

 

In this case I recommend that you update your Blackberry.

Taking into account the forecast to make a backup of all the information on your Blackberry.

Make a backup with Desktop Manager and the BlackBerry Protect.

 

Either update your blackberry via web, via desktop manager or loader.

 

Regards.

 

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