Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Posts: 1
Registered: ‎02-26-2013
My Device: TOURCH 9800

bbm icon does not appear in home screen as I update from BBM 6 to 7

 am using Torch 9800. I have been unable to locate the BBM icon since I was try to upgrade BBM 6 to 7. I have checked all the tabs and folders, and it is still nowhere to be found. BBM  application is only listed in a BB app world,and update fail all the time I want to upgrade please help

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: bbm icon does not appear in home screen as I update from BBM 6 to 7

Hello jmawalla,

Welcome to the BlackBerry Support Community.


Thank you for your question regarding your missing BBM icon.


The following article will assist you regarding your missing BBM icon: http://bbry.lv/UzPueo


Let us know if this helps.



Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!