BlackBerry® Torch™

[andy35o]

My wife and I both have blackberrys and we tried to set up the messenger
On both of our phones our contacts says that we are waiting for authorization
So how do we authorize?

[jamead1981]

You each should have received a notification in BBM that someone has requested to add you to your list? Did you use each others PINs or an email address associated with the blackberry to add each other?

Do you both have proper Blackberry Data Plans rather than just a normal data plan?

[kaftanka]

Hello, I am in the same position.
We are both signed up to the BBM data plan....and have pending authorisations on both our Blackberry Torches.
But what now.....? Where do we go to accept each other as BBM contacts ?
Thanks

[Kally9mm]

HI,

I have the same problem with messenger displaying 'waiting authorisation'. I have tried by sending invitation from both handsets to each other, but no luck.

Would the problem be because on the one handset there is no email set up yet?

I will really appreciate your help!

Thank you

[yogesh_gowda]

Hello kally,

Can you please tell us that are you able to ping with other BBM users?

[Kally9mm]

Hi again,

Yes, I can ping or communicate as normal with other BBM.

I have the Bold 9700 and my partner has the Bold 9790.

Thanks,

Kally 

[yogesh_gowda]

Kally,

Can you ask your friend to check the below setting and have a check with the firewall if some has blocked the PIN.

http://support.bell.ca/Mobility/Smartphones_and_mobile_internet/BlackBerry_Bold_9790.how_to_change_t...

[knottyrope]

heard about this today and this is the fix

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.

[Kally9mm]

Hi,

I've tried the trick with the battery but still no luck. This time though while I tried to at least PIN a message to the BBerry saying 'pending for authorisation', I was asked to set up an email account. I clicked set up, then I was prompted with the following message 'The email set-up application is temporarily unavailable. Try again later'.

Do you believe I need to ask my network provider to permit me set up an email account?

And, do you believe after that I will be able to connect the BBMs?

Thank you once again!

[knottyrope]

If you have a BlackBerry dataplan

On the handset, go to:

For OS5 and 4.x
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.

For OS6 and higher
in options, device , advanced, host routing table, click on menu and choose register now.

Wait 2 minutes and see if registration to network happens.

Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.