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New Member
andy35o
Posts: 2
Registered: ‎01-08-2011
My Device: Not Specified

bbm messenger, waiting for authorization

My wife and I both have blackberrys and we tried to set up the messenger
On both of our phones our contacts says that we are waiting for authorization
So how do we authorize?
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Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: bbm messenger, waiting for authorization

You each should have received a notification in BBM that someone has requested to add you to your list? Did you use each others PINs or an email address associated with the blackberry to add each other?

 

Do you both have proper Blackberry Data Plans rather than just a normal data plan?

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New Contributor
kaftanka
Posts: 3
Registered: ‎01-27-2011
My Device: Blackberry Torch 9800
My Carrier: Tesco Mobile (O2)

Re: bbm messenger, waiting for authorization

Hello, I am in the same position.
We are both signed up to the BBM data plan....and have pending authorisations on both our Blackberry Torches.
But what now.....? Where do we go to accept each other as BBM contacts ?
Thanks

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New Contributor
Kally9mm
Posts: 4
Registered: ‎11-12-2012
My Device: Bold 9700
My Carrier: Wind

Re: bbm messenger, waiting for authorization

HI,

 

I have the same problem with messenger displaying 'waiting authorisation'. I have tried by sending invitation from both handsets to each other, but no luck.

 

Would the problem be because on the one handset there is no email set up yet?

 

I will really appreciate your help!

 

Thank you

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Contributor
yogesh_gowda
Posts: 43
Registered: ‎06-05-2012
My Device: Bold 9700, PlayBook & BlackBerry 10 user
My Carrier: Vodafone

Re: bbm messenger, waiting for authorization

Hello kally,

 

Can you please tell us that are you able to ping with other BBM users?

1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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New Contributor
Kally9mm
Posts: 4
Registered: ‎11-12-2012
My Device: Bold 9700
My Carrier: Wind

Re: bbm messenger, waiting for authorization

Hi again,

 

Yes, I can ping or communicate as normal with other BBM.

 

I have the Bold 9700 and my partner has the Bold 9790.

 

Thanks,

 

Kally 

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Contributor
yogesh_gowda
Posts: 43
Registered: ‎06-05-2012
My Device: Bold 9700, PlayBook & BlackBerry 10 user
My Carrier: Vodafone

Re: bbm messenger, waiting for authorization

Kally,

 

Can you ask your friend to check the below setting and have a check with the firewall if some has blocked the PIN.

 

http://support.bell.ca/Mobility/Smartphones_and_mobile_internet/BlackBerry_Bold_9790.how_to_change_t...

1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
Please use plain text.
Guru III
knottyrope
Posts: 30,117
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: bbm messenger, waiting for authorization

heard about this today and this is the fix

 

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.


 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


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New Contributor
Kally9mm
Posts: 4
Registered: ‎11-12-2012
My Device: Bold 9700
My Carrier: Wind

Re: bbm messenger, waiting for authorization

Hi,

 

I've tried the trick with the battery but still no luck. This time though while I tried to at least PIN a message to the BBerry saying 'pending for authorisation', I was asked to set up an email account. I clicked set up, then I was prompted with the following message 'The email set-up application is temporarily unavailable. Try again later'.

 

Do you believe I need to ask my network provider to permit me set up an email account?

And, do you believe after that I will be able to connect the BBMs?

 

Thank you once again!

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Guru III
knottyrope
Posts: 30,117
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: bbm messenger, waiting for authorization

If you have a BlackBerry dataplan

 

On the handset, go to:

For OS5 and 4.x
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.

For OS6 and higher
in options, device , advanced, host routing table, click on menu and choose register now.

Wait 2 minutes and see if registration to network happens.

Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 

 

 

From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers
- scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.




 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.