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BlackBerry® Torch™

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Posts: 4
Registered: ‎11-08-2012
My Device: black berry torch 9800

bbm problems

I need some help here please. BBM has stopped working with one specific contact after i updated the software and the bbm so. I can't send this contact a BBM message  and always it  gives me the mark ( X). However, when this person tries to send me a message, it gets delivered instantly but without the mark( D ). When she BBM other people it goes through fine, and when I BBM other people, the message gets delivered and they can reply with no problem. It's just this one person that  I cannot send her  anything but can always receive her messages. We deleted each other, pulled battery multiple times and still no luck. i deleted her and she added me and i did the same and also we chhecked our firewall and nothing changed Any ideas?

Posts: 88,850
Likes: 23,693
Solutions: 6,097
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: bbm problems

This was a known issue for a few users two days ago (myself included) and it was a BBM server issue which RIM has since fixed.

 

Removing and re-adding that user is the only thing I would know to do, other than for you to call Etlisalat and report the issue and have them ESCALATE the issue to RIM level tech support. Get an incident ID and they will assist you.




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