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New Contributor
lovelycedarrose
Posts: 3
Registered: ‎05-29-2013
My Carrier: Telus
Accepted Solution

bbm won't launch after update

I need help I downloaded the update and it won't load I can't find it
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Contributor
dramSH
Posts: 27
Registered: ‎05-15-2013
My Carrier: china unicom

Re: bbm won't launch after update

Try a hard reset...remove battery and reinsert
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Elite II
prince2012
Posts: 7,958
Registered: ‎06-01-2012
My Carrier: BSNL

Re: bbm won't launch after update

Hello lovelycedarrose

 

Welcome to BlackBerry Support Forums

 

 

Are you able to fix your issue ? Have you followed what dramSH has suggested for you i;e a Battery pull restart .

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New Contributor
lovelycedarrose
Posts: 3
Registered: ‎05-29-2013
My Carrier: Telus

Re: bbm won't launch after update

I tried that right away no bueno how do I reinstall it? It won't even show up as an app or in the download part
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Elite II
prince2012
Posts: 7,958
Registered: ‎06-01-2012
My Carrier: BSNL

Re: bbm won't launch after update

Hi ,

 

If you’re having problem in locating then try to reinstall BBM again .

 

To do that first On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there.

 

KB10040  :  How to view or remove installed application on a blackberry smartphone

 

After deleting perform  a Battery Pull Restart by removing the Battery while your device is  Powered On ,wait a min. then re-insert it back .

 

After reboot use your BlackBerry browser and browse to www.blackberry.com/bbmdownload  and download  the most recent available for your device .

 

Try it and let us know.

 

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New Contributor
lovelycedarrose
Posts: 3
Registered: ‎05-29-2013
My Carrier: Telus

Re: bbm won't launch after update

Thank you so much I'm a happy bbm user now!!!!
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Elite II
prince2012
Posts: 7,958
Registered: ‎06-01-2012
My Carrier: BSNL

Re: bbm won't launch after update

Hey lovelycedarrose

 

 

You are most welcome .. Enjoy BlackBerry Messenger :smileyhappy:

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