05-30-2013 03:14 AM
Welcome to BlackBerry Support Forums
Are you able to fix your issue ? Have you followed what dramSH has suggested for you i;e a Battery pull restart .
06-01-2013 01:46 AM
If you’re having problem in locating then try to reinstall BBM again .
To do that first On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there.
KB10040 : How to view or remove installed application on a blackberry smartphone
After deleting perform a Battery Pull Restart by removing the Battery while your device is Powered On ,wait a min. then re-insert it back .
After reboot use your BlackBerry browser and browse to www.blackberry.com/bbmdownload and download the most recent available for your device .
Try it and let us know.
06-05-2013 07:56 AM
You are most welcome .. Enjoy BlackBerry Messenger