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BlackBerry® Torch™

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New Contributor
uretech
Posts: 3
Registered: ‎02-27-2013
My Device: torch 9810
My Carrier: bell

black screen and red light

not really sure what happened , when i checked a email the phone went back and the red charge light goes on and off. I have another torch that i can use , proplem is how do i get the information from this phone using the desk top software it will not link to the phone. If some one can help me get this one going or help me get the info from this one.

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Hall of Famer II
sdgardne
Posts: 47,304
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: black screen and red light

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.


 

Like insurance, backups are neither a reactive nor optional activity...if you cannot get your BB running again, you cannot take a backup from it now. Only by performing regular proactive backup processes can one be protected from this type of situation.


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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