04-18-2012 04:14 PM
Today my touch screen on my bb torch 9800 wouldnt work, I did a battery pull and now my phone wont switch back on. the screen is black and there is a red flashing light.
I have had my bb neary 18 months and never had a prob before.
Can you advise what i should do next,
04-18-2012 04:28 PM - edited 04-18-2012 04:29 PM
Hi and Welcome to the Community!
Put your BB onto a known-good wall charger for 2 hours, and do not touch it. Then, with it still on that charger, remove the battery, leaving it out for 5 minutes (with the BB still on that charger!). Put the battery back in. If it boots up, leave it alone (still on the charger) for 5 hours to see if it will fully charge and function again.
04-19-2012 04:30 PM - edited 04-19-2012 04:40 PM
The same thing happened to me yesterday with my 9800. I have been having touchscreen trouble for the past week or so. Last night I pulled the battery again so I could use the screen for imput. When I put the battery back in, the screen stayed black and the red light flashes slowly.
I saw online that this means it is stuck in a boot loop. I tried re-installing the OS & apps, but the device still would not initialize.
04-20-2012 10:55 AM