Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

New Contributor
Posts: 2
Registered: ‎05-17-2013
My Device: Torch
My Carrier: Movistar

black screen

Hi, I am wondering if anyone can help me. I ended a phone call and my blackberry torch and a white screen appear with an error (I don't remember the number) then the screen went black. I have taken out the battery a couple of times and nothing. It seems like it is still working because messages come in. I also connected it to the computer and ran antivirus softwear...nothing came up. What is wrong with it and can I fix it? I bought it used so there is no warrenty.

Thank you!

Hall of Famer II
Posts: 52,401
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: black screen

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 2
Registered: ‎05-17-2013
My Device: Torch
My Carrier: Movistar

Re: black screen

Thank you! I ended up taking it to my cousin who fixes cellphones. He took it apart, cleaned it a little, and put it back together. It works now so maybe there was a loose part? The same thing happened again when I was looking at a website but then a couple hours it was normal. I'm going to see if I can update the software. Thank you for your help though. If it happens again, I will try putting into safe mode. Smiley Happy