05-17-2013 11:57 AM
Hi, I am wondering if anyone can help me. I ended a phone call and my blackberry torch and a white screen appear with an error (I don't remember the number) then the screen went black. I have taken out the battery a couple of times and nothing. It seems like it is still working because messages come in. I also connected it to the computer and ran antivirus softwear...nothing came up. What is wrong with it and can I fix it? I bought it used so there is no warrenty.
05-19-2013 07:09 PM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
Good luck and let us know!
05-19-2013 09:23 PM