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BlackBerry® Torch™

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mario1979
Posts: 1
Registered: ‎10-08-2012
My Device: blackberry 9810 torch
My Carrier: vodacom

blackberry 9810 sounds missing

My sounds are gone on my phone i cannot here when it rings or when i recieve an sms my sounds are enable and my software is up to date its really frustrating yesterday everything worked and today it does not work, what can it be please help where is my sounds
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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: blackberry 9810 sounds missing

Hello mario1979 and welcome to the BlackBerry® Support Community Forums.

 

When you go to your Media folder and select Ring Tones & Alerts, are you able to play any tones?

 

If you go to modify your current sound profile and select a different tone, when you go to Try It to preview it, does it play? 

 

Thanks!

 

 

-HMthePirate

 

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