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Visitor
bedo3436
Posts: 1
Registered: ‎12-27-2012
My Device: blackberry 9860
My Carrier: vodaphone

blackberry 9860 usb port pulled out?

Does anyone else have a blackberry phone which the charger usb socket has just pulled out with the charge lead.

Can anyone tell me why this is not covered under warrenty as it is clearly a manufacurers fault.

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Guru III
knottyrope
Posts: 29,741
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: blackberry 9860 usb port pulled out?

never had a USB port pull out on any of my devices in past 4 years

 

maybe it was defective but usually they are soldered in really well

 

 

 




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New Contributor
speke
Posts: 3
Registered: ‎02-19-2013
My Device: tourch 9860
My Carrier: telus

Re: blackberry 9860 usb port pulled out?

I have 2 blackberry 9860 and 1 of the ports pulled out and the ether 1 is so lose it will not charge the phones for 8 mouths old and is not covered under warranty this is not wright fix it blackberry.
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Forums Advisor I
LCromwell
Posts: 516
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: blackberry 9860 usb port pulled out?

I would like to know the answer also. 8 months old and not covered under the 1 year warranty?
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
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New Contributor
speke
Posts: 3
Registered: ‎02-19-2013
My Device: tourch 9860
My Carrier: telus

Re: blackberry 9860 usb port pulled out?

Nope did not cover it . My phone carrier sent it in to get fix I got a call telling me it will be 250.00 to fix it I asked why he told me it was from me bring to rough on it. .
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Forums Advisor I
LCromwell
Posts: 516
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: blackberry 9860 usb port pulled out?

I would appeal their decision. You can get a new one on eBay for less than that. You could open it up and resolder it in place also. But I think they should fix it free of charge.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
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New Contributor
speke
Posts: 3
Registered: ‎02-19-2013
My Device: tourch 9860
My Carrier: telus

Re: blackberry 9860 usb port pulled out?

if u take it in to get fixed at a cell phone repair shop it cost 85.00. The guy at tge cell phone shop tells me it happens all the time with blackberry. BlackBerry should take care of the true fan before they lose us to Iphone or Samsung. Blackberry fan for the last 10 years but starting to lose me.
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Forums Advisor I
LCromwell
Posts: 516
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: blackberry 9860 usb port pulled out?

I agree!
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
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