05-01-2013 11:04 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Do you have a BlackBerry data plan with your network service provider? Also are you connected to a Wi-Fi network? Also I would suggest re-installing BBM by going to www.blackberry.com/bbm and then restart the BlackBerry Torch 9850 smartphone.
I look forward to your reply.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!