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BlackBerry® Torch™

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Regular Contributor
karthikm
Posts: 94
Registered: ‎06-28-2012
My Device: torch 9860

blackberry protect not backing up of contacts automatically

Hi experts,

 protect app is not automatically backing up the contacts ,I opted for the weekly back up when I was installed it .menu option is not working for the  protect app.
I was done reinstalling of the app but still not backing up of contacts automatically .
Please help me
...
Thanks and regard,
Karthik.M
Retired
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: blackberry protect not backing up of contacts automatically

Hello karthikm,

 

Thank you for your question regarding the issue you are experiencing with backing up your device using BlackBerry Protect scheduled backups.

 

Please refer to the following article regarding the backup configuration process: http://www.blackberry.com/btsc/KB25062

 

If your settings are configured properly, please contact your mobile service provider to verify your current service plan is active and supports this application.

 

Cheers,


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Regular Contributor
karthikm
Posts: 94
Registered: ‎06-28-2012
My Device: torch 9860

Re: blackberry protect not backing up of contacts automatically

Hi fozzie,

Thanks for ur reply ......in my hand set blackberry protect application menu option itself is working. ......I have done deleting and reinstalling of app .how to resolve it ...(requesting )