03-25-2012 05:38 PM
03-25-2012 05:50 PM
03-26-2012 11:30 AM
Are you able to restart your device in safe mode as shown in KB17877?
I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?
If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.
01-05-2013 12:58 PM
I am new to forums and am trying to understand what you did to get your BB to stop rebooting.
I don't know what this desktop thing is. How did you manage to get your phone working?
01-06-2013 01:58 PM
Desktop softare is for your PC to sync your BlackBerry, update, backup, restore and more
Get DM here http://us.blackberry.com/apps-software/desktop/