10-22-2012 04:17 PM
Had problems with my old work Blackberry Torch not syncing correctly with calendar and email for gmail account only (left work so use it now for personal only). Thought I needed to reset to factory setttings. After I attempted to do that (it failed), it is now stuck in some kind of reboot mode... doesn't look like normal reboot screen though: all white, small pic of doc with big X on it and lock symbol... Keeps counting up to 100% and starts over. Tried taking out battery. Nothing works.
10-22-2012 04:55 PM
Try starting the device in Safe Mode.. will that work?
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code