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BlackBerry® Torch™

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teritexas
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teritexas
Posts: 1
Registered: ‎10-22-2012
My Carrier: AT&T

booting nonstop

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‎10-22-2012 04:17 PM

Had problems with my old work Blackberry Torch not syncing correctly with calendar and email for gmail account only (left work so use it now for personal only).  Thought I needed to reset to factory setttings.  After I attempted to do that (it failed), it is now stuck in some kind of reboot mode... doesn't look like normal reboot screen though: all white, small pic of doc with big X on it and lock symbol... Keeps counting up to 100% and starts over. Tried taking out battery.  Nothing works. 

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JSanders
Posts: 67,059
Topics: 483
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Registered: ‎04-01-2008
My Carrier: Verizon • AT&T

Re: booting nonstop

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‎10-22-2012 04:55 PM

Try starting the device in Safe Mode.. will that work?
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Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877

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