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inside custom component

BlackBerry® Torch™

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New Member
mynameaz94
Posts: 1
Registered: ‎11-29-2012
My Device: 9800
My Carrier: telus

broken screen

I have a blackberry torch 9800 and whenever i open it the whole screen goes colorful the screen goes backwards and  then after typing for a bit the whole thing turns off how can this be fixed ?

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Hall of Famer II
sdgardne
Posts: 47,228
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: broken screen

Hi and Welcome to the Community!

 

Wow...that sounds rather major, but to try and rule out other things, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, if the behavior does not persist, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.


 

If, however, the behavior persists in Safe Mode, then the next process I'd recommend is this:

 

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


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