11-29-2012 01:10 PM
I have a blackberry torch 9800 and whenever i open it the whole screen goes colorful the screen goes backwards and then after typing for a bit the whole thing turns off how can this be fixed ?
11-29-2012 03:20 PM
Hi and Welcome to the Community!
Wow...that sounds rather major, but to try and rule out other things, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, if the behavior does not persist, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
If, however, the behavior persists in Safe Mode, then the next process I'd recommend is this:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!