If you are using Internet Explorer, please remove blackberry.com from your compatibility view settings.

Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
Sibyl
Posts: 3
Registered: ‎11-06-2013
My Device: Torch 9810
My Carrier: TIM
Accepted Solution

bugs? on torch 9810?

Hi,

I've been playing around with my new torch 9810, and now the battery seems to be draining like mad (down to 10% after three hours of just having it lying around, not a single call made) - and some programmes are playing up AND I keep getting a message that the camera and videocamera are in use although I'm not using them.

Is there a virus on this thingy? - How to find out? has someone hijacked my camera to spy on me???

slightly paranoid, hoping for help!

thanks

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,625
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bugs? on torch 9810?

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Sibyl
Posts: 3
Registered: ‎11-06-2013
My Device: Torch 9810
My Carrier: TIM

Re: bugs? on torch 9810?

HI, and thank you. I did what you said, and what messed up the phone was a call blocking app... Just how that interferes with my reading already downloaded epub files is a mystery to me, but it did. So - thank you very much, problem solved (unwanted advertising calls continue, unfortunately), and I'm really glad I didn't have to go into the more profound measures.

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,625
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bugs? on torch 9810?

I'm glad that worked for you. You are most welcome, and enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.