01-11-2013 04:11 AM
Hai, I'm from Indonesia (I dont know if this help), I'm using 9810, about a week ago I got a "built in media error" message, and was asked if I want to repair it, so I clicked the repair button, and it worked, the built in media was recovered. But again my bb was freezed (the screen is frozen) so I pulled the battery off, and then I get the message again built in media error, so I clicked the repair button, but this time I got a message that my built in media needed to be formatted. So I did the formatted action, I did lost my fotos, my ringtones,etc but again it went well. Until today, my 9810 got a bit freezed again so I pulled the battery off and got the built in media error message again?! I am now confused, I thought the formatted action has solved my previous problem, but it is coming back again? Can somebody tell me what's going on? What should I do if the problem persist? I dont want to loose my pics, musics etc all the times, can somebody help? Thank you before.
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01-14-2013 03:17 PM
Sorry to hear about your issues.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Hope this helps. Have a good day.