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BlackBerry® Torch™

New Member
Posts: 1
Registered: ‎05-06-2013
My Device: Blckberry Torch 9860
My Carrier: Garir

call failed

I have torch 8960 and when I call a message appear ( Call Failed ) so I should remove the battery every time to solve this issue. This problem happen everyday once or twice. What is the solution? .... Thanks

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: call failed

Hey Sam12345,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Have you tried a different SIM card in the BlackBerry Torch 9860 smartphone?  If you did and the same result is happening, I would suggest creating a backup of your data through BlackBerry Desktop Software (Device>Backup).


Then follow the steps in this KB article and test the performance prior to restoring any data: www.blackberry.com/btsc/KB11320


Let me know if you have any more questions.






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