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BlackBerry® Torch™

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New Member
bluebird_pr
Posts: 2
Registered: ‎01-08-2013
My Device: Torch 9800
My Carrier: VALA

call from Torch 9800, black screen apears!!! Please help???

Hello,

 

I have Torch 9800, and when calling it goes black while i have a phone in hand.

I know that when you make call and put phone at ear it turns black but not when you have it on hand.
I know that if you close the camera it turns black while you are calling but i did not closed it.

Please help???

Thanks

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: call from Torch 9800, black screen apears!!! Please help???

Hi and welcome to the forums!

Try a battery pull (hard reset) as your first step.
Thanks,

 

Bifocals


 

KB02141How to reset a BlackBerry smartphone

 

No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.



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New Member
bluebird_pr
Posts: 2
Registered: ‎01-08-2013
My Device: Torch 9800
My Carrier: VALA

Re: call from Torch 9800, black screen apears!!! Please help???

Thanks...

I tried with Hard Reset, but it didn't work..
there apears same problem again. 

 

any other step?

 

thanks

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