01-08-2013 03:44 PM
I have Torch 9800, and when calling it goes black while i have a phone in hand.
I know that when you make call and put phone at ear it turns black but not when you have it on hand.
I know that if you close the camera it turns black while you are calling but i did not closed it.
01-08-2013 03:59 PM
Hi and welcome to the forums!
Try a battery pull (hard reset) as your first step.
KB02141How to reset a BlackBerry smartphone
No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.