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BlackBerry® Torch™

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New Contributor
bettyboopblack
Posts: 2
Registered: ‎03-10-2013
My Device: blackberry torch
My Carrier: bell
Accepted Solution

can I reinstall all my lost contacts?

Hello,

My very first post. I am not a techy person. I was trying to download an app from App World and it asked me for my device password. I had to put in a new password with help from an on line technician from BB. Once I did this it wiped out all my data, contacts and all my emails. Is there anyway of at least getting back all my contact list? I don't care about the emails.

Any help would be appreciated.

Thanks

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Hall of Famer II
sdgardne
Posts: 47,998
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: can I reinstall all my lost contacts?

Hi and Welcome to the Community!

I cannot tell for sure, but it sounds like a device WIPE occurred, for one reason or another (I cannot tell why). But, regardless, once WIPED, all data is gone from the BB. As such, only a restore can return the data to your BB. But, to restore requires having a source from which to restore.

If you were using the FREE BB Protect app, you can restore from there. If you ever used the FREE Desktop Software to perform a backup to your PC, then you can restore from that. If you were using the FREE method to synchronize (USB/BT) with a PC-based organizer app (e.g., Outlook), then your data is there.

If you were not using any of those FREE methods to protect yourself, then you now move from the latter to the former in this old saying -- There are two kinds of computing device users...those who have lost data, and those who will. Backups, like insurance, are neither a reactive nor an optional activity.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
bettyboopblack
Posts: 2
Registered: ‎03-10-2013
My Device: blackberry torch
My Carrier: bell

Re: can I reinstall all my lost contacts?

Thank you very much, but as you mentioned, I used the desktop but never backed up my data, so I am SOL.

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Hall of Famer II
sdgardne
Posts: 47,998
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: can I reinstall all my lost contacts?

Indeed...good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.