BlackBerry® Torch™

[alsunyur999]

Hi there, i hvae update my BBM to last version which is BBM7 after that i can't recive massages from my contact list. also when someone try to add me in BBM a did not get the add request but when i add someone he recive the add request and when he accpete it ; its stays pending for ever. anyone can help me with this problem 

 i have torch 9800

platform 6.6.0223

app version 6.0.0.600 (2647)

[Bifocals]

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alsunyur999 wrote:

Hi there, i have update my BBM to last version which is BBM7 after that i can't receive massages  from my contact list.

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Hi and welcome to the forums!

Sorry I had to stop you at massages this site is PG ratted  

Did you restore your contacts after you upgraded? What version of Blackberry Messenger were

running?

There is a new feature in BBMv7 regarding contacts using the Blackberry ID to restore them.

Link is attached below.

Thanks,

Bifocals

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  KB20554 How to back up and restore the BlackBerry Messenger contact list

"As of BBM 7 the BlackBerry Messenger contacts are associated with the BBID (BlackBerry Identity). Backing up through BlackBerry Desktop Software will no longer backup BBM as the contacts are not stored locally on the device any longer in a database. When the customer moves to a new BlackBerry smartphone and logs in with the same BBID her BBM contacts will populate on the new BlackBerry smartphone."

[alsunyur999]

BBM 6.2.0.44 was running on my phone before i upgrade it. Yes i restored my contacts but the problem that when I contact them they receive my massages but I did not receive from them  

[JSanders Resident Expert]

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alsunyur999 wrote:

BBM 6.2.0.44 was running on my phone before i upgrade it. Yes i restored my contacts but the problem that when I contact them they receive my massages but I did not receive from them  

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Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

If you still cannot receive messages from your contacts, please ask one of them to send you a PIN message, by opening their Messages/Email folder > press the Menu key > Compose PIN and they will enter your PIN number and send the message. Do you receive it?

[alsunyur999]

no i did not recive from them also  

[JSanders Resident Expert]

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alsunyur999 wrote:

no i did not recive from them also  

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Did they send a PIN message?

On the sender's device, does the message show a (D) for delivered?

[alsunyur999]

no the massage does not show (D) on the sender phone 

[JSanders Resident Expert]

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?

[alsunyur999]

The status is avilable.

[alsunyur999]

under blackberry internet service  

connection: Wi-Fi 

and under blackberry enterprise sever same thing 

connection: Wi-Fi 

there is no status under blackberry internet service