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New Contributor
alsunyur999
Posts: 8
Registered: ‎01-24-2013
My Device: torch 9800
My Carrier: 2196826496

can't receive massages and adds in BBM

Hi there, i hvae update my BBM to last version which is BBM7 after that i can't recive massages from my contact list. also when someone try to add me in BBM a did not get the add request but when i add someone he recive the add request and when he accpete it ; its stays pending for ever. anyone can help me with this problem 

 i have torch 9800

platform 6.6.0223

app version 6.0.0.600 (2647)

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: can't receive massages and adds in BBM


alsunyur999 wrote:

Hi there, i have update my BBM to last version which is BBM7 after that i can't receive massages  :Kiss:from my contact list.


Hi and welcome to the forums!

Sorry I had to stop you at massages this site is PG ratted :Oops: :smileyvery-happy:  :smileylol:

Did you restore your contacts after you upgraded? What version of Blackberry Messenger were

running?

There is a new feature in BBMv7 regarding contacts using the Blackberry ID to restore them.

Link is attached below.

Thanks,

 

Bifocals


 

  KB20554 How to back up and restore the BlackBerry Messenger contact list

 

"As of BBM 7 the BlackBerry Messenger contacts are associated with the BBID (BlackBerry Identity). Backing up through BlackBerry Desktop Software will no longer backup BBM as the contacts are not stored locally on the device any longer in a database. When the customer moves to a new BlackBerry smartphone and logs in with the same BBID her BBM contacts will populate on the new BlackBerry smartphone."

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
alsunyur999
Posts: 8
Registered: ‎01-24-2013
My Device: torch 9800
My Carrier: 2196826496

Re: can't receive massages and adds in BBM

BBM 6.2.0.44 was running on my phone before i upgrade it. Yes i restored my contacts but the problem that when I contact them they receive my massages but I did not receive from them  

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JSanders
Posts: 85,148
Likes: 23,024
Solutions: 5,924
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't receive massages and adds in BBM


alsunyur999 wrote:

BBM 6.2.0.44 was running on my phone before i upgrade it. Yes i restored my contacts but the problem that when I contact them they receive my massages but I did not receive from them  


Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

 

If you still cannot receive messages from your contacts, please ask one of them to send you a PIN message, by opening their Messages/Email folder > press the Menu key > Compose PIN and they will enter your PIN number and send the message. Do you receive it?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
alsunyur999
Posts: 8
Registered: ‎01-24-2013
My Device: torch 9800
My Carrier: 2196826496

Re: can't receive massages and adds in BBM

no i did not recive from them also :No: 

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JSanders
Posts: 85,148
Likes: 23,024
Solutions: 5,924
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't receive massages and adds in BBM


alsunyur999 wrote:

no i did not recive from them also :No: 


Did they send a PIN message?

On the sender's device, does the message show a (D) for delivered?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
alsunyur999
Posts: 8
Registered: ‎01-24-2013
My Device: torch 9800
My Carrier: 2196826496

Re: can't receive massages and adds in BBM

no the massage does not show (D) on the sender phone 

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JSanders
Posts: 85,148
Likes: 23,024
Solutions: 5,924
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't receive massages and adds in BBM

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
alsunyur999
Posts: 8
Registered: ‎01-24-2013
My Device: torch 9800
My Carrier: 2196826496

Re: can't receive massages and adds in BBM

The status is avilable.
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New Contributor
alsunyur999
Posts: 8
Registered: ‎01-24-2013
My Device: torch 9800
My Carrier: 2196826496

Re: can't receive massages and adds in BBM

 

under blackberry internet service  

connection: Wi-Fi 

 

and under blackberry enterprise sever same thing 

connection: Wi-Fi 

 

 

there is no status under blackberry internet service

 

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