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BlackBerry® Torch™

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MarcDCarter
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MarcDCarter
Posts: 1
Registered: ‎01-23-2013
My Carrier: vodafone

cannot back up my torch 9810

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‎01-23-2013 05:59 AM

when i go back up my torch 9810 it works perfectly and runs through everything until it comes to 'SMART CARD' - once there it freezes and goes no further, so i cannot back up my information and details, which is worrying. I do not have an SD card installed. the phone backed up fine until December. each time i try this, the same happens every time.

 

ANY IDEAS PLEASE!!!!   

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Elite I
Elite I
prince2012
Posts: 5,833
Registered: ‎06-01-2012
My Carrier: BSNL

Re: cannot back up my torch 9810

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‎01-23-2013 06:10 AM

Hi MarcDCarter

 

Welcome to BlackBerry Support Forums

 

 

Please try this Knowledge Base to resolve your issue :

 

KB29522  : "Error backing up databases" message is generated at Smart Card Options database when backing up the BlackBerry smartphone using the BlackBerry Desktop Software.

 

 

Good luck.

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