BlackBerry® Torch™

[cloudydengs]

No, I am still using the same blackberry. I have check with them, they have my correct pin. Yes it is an amazing problem. I am really confused now.

[cloudydengs]

another day and I still cannot receive BBM from outside UK. Is there anyway I could contact RIM in person? I have tried to email help@rim.com and it ask me to find other alternative to contact them. 

[joanb]

I don't know if rim can be contacted somehow. I don't think so, though.
You should ask you carrier to scale the problem up.

Just in case, check if you block something in the BB's firewall.

Did you ever tried to upgrade the os. I'm just running out of ideas.

[cloudydengs]

Carrier means my service provider? I have contacted vodafone and they ask me contact RIM. I bought this blackberry from Indonesia. How can I check the BB's firewall? Thank you very much for the support. I really appreciate your help. I might want to call the UK RIM tomorrow if the problem still occur.

[joanb]

Yes, service provider.
Check firewall in options,security,firewall.
Don't discard the idea of a OS reinstallation.
I presume you are actually in roaming service and your SIM card is operating under local provider.

[cloudydengs]

Hi,
I get worse today. I tried to wipe my data and re-install my OS. Now I can't connect to Windows live messenger (error 66) and my BBM still cannot receive BBM from outside UK? I tried to use virgin mobile BB data plan and nothing change. Do you think I can see a consultant regarding this issue? seems like my connection is being block or something by RIM

[joanb]

Hi,

Often, error 66 is service books related. Try to resend them and re-register in htr. If this does not solve the problem, then yes, you have to talk to your service provider.

About BBM, I give up and I recommend you to talk to your carrier as well.

Which OS version did you installed in your device?

Be sure to install the lastest version of windows live messenger client app.

Let me know your progress.

[joanb]

Remember to reset your device by pulling out the battery.

[cloudydengs]

Here is the screenshot of my contact. The blurry contacts are from my home country, and the non-blurry are from UK. I have install the latest BlackBerry Handheld Software v6.0.0.2921 (All Languages).

And also, I have found some people with same issues at forums.crackberry.com/native-apps-f152/blackberry-torch-9800-bbm-issues-599777/ It seems that only torch 9800 have this issue.
But what is different from me is that I can use it a couple of months ago until I continue my BIS subscription at 11th of february.

[joanb]

Hi

Are you still having this problem? And the Windows Live Messenger problem?