Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
vivian92
Posts: 4
Registered: ‎09-06-2011
My Device: torch 9860
My Carrier: rogers

cannot send emails that contain other asian languages

i can receive emails that contian other languages, like chinese and korean. However, well i reply emails in those languages, people only receive smybols. I try to send it to my own email address as well, I also only receive symbols, like question marks. I'm using rogers but I don't think it has anything to do with the carriers because it was okay before. 

Please use plain text.
Guru I
Xandrex
Posts: 18,379
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: cannot send emails that contain other asian languages

it was okay before what?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.
New Contributor
vivian92
Posts: 4
Registered: ‎09-06-2011
My Device: torch 9860
My Carrier: rogers

Re: cannot send emails that contain other asian languages

before the day it somehow can't send emails in asian languages.

Please use plain text.
Guru I
Xandrex
Posts: 18,379
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: cannot send emails that contain other asian languages

Hello,

I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.

Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.


Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.


Please tell us if it works for you.




The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.
New Contributor
vivian92
Posts: 4
Registered: ‎09-06-2011
My Device: torch 9860
My Carrier: rogers

Re: cannot send emails that contain other asian languages

it doesn't work. I can type in chinese but the receiver will only receive symbols. I tried sendin the email to my own email address, I also received symbols as well.

Please use plain text.
Guru I
Xandrex
Posts: 18,379
Registered: ‎07-29-2008
My Device: Z10 10.1.0.2312 / Playbook 2.1 / 8900 5.0
My Carrier: Vodafone France (SFR) & B&You

Re: cannot send emails that contain other asian languages

if your device is ruled by a corporation, contact the BES IT admin and ask them. Otherwise, you're good to contact Rogers hotline.



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
Please use plain text.