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Contributor
jamilu_isa
Posts: 15
Registered: ‎09-26-2012
My Device: blackberry touch, 9800
My Carrier: mtn

cant do BB chat with my 9800

hi pple, a friend of mine sent me a bb touch 9800 from usa to nigeria, the phone seems to be working fine but the BIS aspect, meaning i can make calls, text etc but cant do bb chat, facebook, twitter etc even though i ve subcribe with my local netwrk provider. i want to know how to unlock it to be able to enjoy these features pls. tnx

architect
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Elite II
BillJ
Posts: 8,793
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: cant do BB chat with my 9800

First, register the phone once again on the network,

 

http://www.blackberry.com/btsc/KB00510

 

Then resend the service books to your phone,

 

http://www.blackberry.com/btsc/KB15402

 

Once you've done those two steps, remove your battery while the phone is still on then replace it.

 

 

Let us know if that works.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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Contributor
jamilu_isa
Posts: 15
Registered: ‎09-26-2012
My Device: blackberry touch, 9800
My Carrier: mtn

Re: cant do BB chat with my 9800

tnx 4 da reply but i ve tried registering like a dozen times, it will say message sent! but i dnt get any reply back or mayb i shld change my service provider and try again. What do u think??? tnx once again
architect
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Elite II
BillJ
Posts: 8,793
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: cant do BB chat with my 9800

This has already been asked by JSanders in your other thread but I'm going to ask it again with clarification.  Please bear with me if it sounds too juvenile.

 

In order to use the features you mentioned, you require BIS, or BlackBerry Internet Service.  This is usually called "a BlackBerry data plan" by many people.  It's not a normal data plan, which you could use with just any phone brand, it's a specific data plan required by BlackBerry devices which allows for RIM's push technology to push messages and updates to your BlackBerry phone.  If you don't have BIS, you won't be seeing any updates on apps such as facebook and twitter, as well as your email account you have set up on your phone.

 

So with that explanation in place, let me ask you..........do you have BIS set up with your carrier?

 

 

Post back with your response and we'll take it from there.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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Contributor
jamilu_isa
Posts: 15
Registered: ‎09-26-2012
My Device: blackberry touch, 9800
My Carrier: mtn

Re: cant do BB chat with my 9800

tnx 4 taking ur time to clarify, but i m absolutely sure i ve a blackberry data plan. i even went to my service provider office they confirm its active, my sim card was removed and tested on another blackberry device and it worked but it didnt in mine, i spent hours there as they try to sort out my problem but to no avail. they jst conclude that the problem is from my phone and they cant do anything about it. so pls what should i do??? tnx again 4 ur time

architect
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JSanders
Posts: 84,069
Likes: 22,862
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant do BB chat with my 9800

On your options > Status screen, what is the status of your BlackBerry Internet Service?

And please stop using that text-speak in the forum. We're trying to help you. it would me helpful if you take the time to type full words. Thanks!




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
jamilu_isa
Posts: 15
Registered: ‎09-26-2012
My Device: blackberry touch, 9800
My Carrier: mtn

Re: cant do BB chat with my 9800

ok thank you for your help, but i cant seem to locate status screen on my options, but device and status information which shows signal, battery, file free, pin, IMEI, wlan mac and IP Address

architect
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JSanders
Posts: 84,069
Likes: 22,862
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant do BB chat with my 9800

Oh, just look where I stated.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
jamilu_isa
Posts: 15
Registered: ‎09-26-2012
My Device: blackberry touch, 9800
My Carrier: mtn

Re: cant do BB chat with my 9800

i have looked but cant locate it, this what i have on my options menu: sounds and ring tones, networks and connections, display, typing and input, device, call management, security, accessibility, third party applications. i have searched but cant find it.
architect
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JSanders
Posts: 84,069
Likes: 22,862
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant do BB chat with my 9800

Touch the top of your screen, up around the sigtnal indicator.

You should have a screen pop up with Manage Connections.

Scroll to the bottom where it says "Services Status".




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.