BlackBerry® Torch™

[jamilu_isa]

ok i have found it thanks, the blackberry internet service and blackberry enterprise server are 'not connected'

[JSanders Resident Expert]

Therefore, your BIS data plan is not connected. You need to call your service provider to confirm that they have correctly registered your device IMEI & PIN on their network.

[jamilu_isa]

ok i will do that, but just to let you know i have complained to them infact even today i went to their office but they told me that its my phone that have problem, and i have changed three other service providers and complained to them of my problem but they coudnt help. That was the reason i came to this forum. The phone was sent to me from usa, i dont if there is any kind of restriction from those in the usa. I m  confused

[JSanders Resident Expert]

You need to ask them specifically the question I stated above.

---

jamilu_isa wrote:

, and i have changed three other service providers and complained to them of my problem but they coudnt help.

---

So EACH of these three service providers can't tell you why you're not connecting to the BIS service?
Do they give you a reason?

Is there other information you're not telling us?

[jamilu_isa]

ok, i will call them and ask them specifically what you said.

Yes all of them coudnt solve the problem and they say its my phone that has problem and i think i m telling you everything that i know

[JSanders Resident Expert]

---

jamilu_isa wrote:

 they say its my phone that has problem

---

right, and you need to ask them what the PROBLEM is.

[jamilu_isa]

sorry for not replying soon, i ve been busy with work and school. I went to a local blackberry repairer, he looked at the phone and told that i have probably bought a 'blacklisted blackberry' that is why its not receiving data since the sim is working fine on other blackberries. please how can i confirm what he said and how true is it????