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Contributor
jamilu_isa
Posts: 15
Registered: ‎09-26-2012
My Device: blackberry touch, 9800
My Carrier: mtn

Re: cant do BB chat with my 9800

 
architect
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Contributor
jamilu_isa
Posts: 15
Registered: ‎09-26-2012
My Device: blackberry touch, 9800
My Carrier: mtn

Re: cant do BB chat with my 9800

ok i have found it thanks, the blackberry internet service and blackberry enterprise server are 'not connected'
architect
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JSanders
Posts: 84,644
Likes: 22,949
Solutions: 5,902
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant do BB chat with my 9800

Therefore, your BIS data plan is not connected. You need to call your service provider to confirm that they have correctly registered your device IMEI & PIN on their network.




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Contributor
jamilu_isa
Posts: 15
Registered: ‎09-26-2012
My Device: blackberry touch, 9800
My Carrier: mtn

Re: cant do BB chat with my 9800

ok i will do that, but just to let you know i have complained to them infact even today i went to their office but they told me that its my phone that have problem, and i have changed three other service providers and complained to them of my problem but they coudnt help. That was the reason i came to this forum. The phone was sent to me from usa, i dont if there is any kind of restriction from those in the usa. I m  confused

architect
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JSanders
Posts: 84,644
Likes: 22,949
Solutions: 5,902
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant do BB chat with my 9800

You need to ask them specifically the question I stated above.

 


jamilu_isa wrote:

, and i have changed three other service providers and complained to them of my problem but they coudnt help.


So EACH of these three service providers can't tell you why you're not connecting to the BIS service?
Do they give you a reason?

 

Is there other information you're not telling us?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
jamilu_isa
Posts: 15
Registered: ‎09-26-2012
My Device: blackberry touch, 9800
My Carrier: mtn

Re: cant do BB chat with my 9800

ok, i will call them and ask them specifically what you said.

Yes all of them coudnt solve the problem and they say its my phone that has problem and i think i m telling you everything that i know

architect
Please use plain text.
JSanders
Posts: 84,644
Likes: 22,949
Solutions: 5,902
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: cant do BB chat with my 9800


jamilu_isa wrote:

 they say its my phone that has problem


right, and you need to ask them what the PROBLEM is.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
jamilu_isa
Posts: 15
Registered: ‎09-26-2012
My Device: blackberry touch, 9800
My Carrier: mtn

Re: cant do BB chat with my 9800

sorry for not replying soon, i ve been busy with work and school. I went to a local blackberry repairer, he looked at the phone and told that i have probably bought a 'blacklisted blackberry' that is why its not receiving data since the sim is working fine on other blackberries. please how can i confirm what he said and how true is it????
architect
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