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BlackBerry® Torch™

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lussowo
Posts: 1
Registered: ‎03-26-2013
My Device: bold 9900

disapeering bbm

Ok so I updated my bbm and it was going smoothly untill it rebooted, as soon as it got onto the lock screen there was a pop-up that said "missing files" so I went to my bbm and the same popup came up. So I could never even get into the app. Besides that though the app wasn't even called bbm anymore, it turned into a bunch of letters and numbers..
So I spent some time online and talking to people about the problem and they assured me that I needed to delete the app and reinstall it.
So I did exacly that, but now the app is completly gone. I searched for the app, and unhid all apps. I don't know what happened! Any help?
Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: disapeering bbm

Hey lussowo,

Welcome to the BlackBerry® Support Community Forums.

 

Please remove BlackBerry Messenger from Options> Device> Application Management> Highlight BBM> Press the Menu key and Delete> Reboot> then re-install from the Browser at www.BlackBerry.com/bbm.

 

Let us know if this helps.

Thanks.

-HB

 

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