BlackBerry® Torch™

[San11]

I bought a refurbished Torch 9810 from this store known as Cash Generator in the UK. It's in near new condition, was only £120 if there's anyone else who lives in the UK.

Started it, it was rebooted from security wipe. Set up everything.

HOWEVER two issues!

1- THe device does not recognise that when headphones are inserted! It only plays music through the speakers..

2- If I try to install an app then it just says that the app world has encountered a problem and needs to close.

It's on the factory default BB7 ie. 7.0.0.540.. Wait a sec this is the original v of BB7 right?

What should I do!? I remember my Curve 9360 had the same issue but all it needed was a reset. I tried a battery pull on the torch but same problem.

Should I update to 7.1 and see if anhything is fixed?

Any idea how much it would cost to fix this if it is physical problem!? yeah, ovsli I'm gonna complain to the store. However, I got it for a ridicolously good price! If it costs about £50 to fix then I guess it'd be worth it..

Other question: How long does it take to charge a torch via wall socket? Thought I'd put that there where appropiate.

Thanks in advance

[BillJ]

Should you upgrade to OS 7.1?  Yes, I always suggest the latest update.

Do I think it's a software problem?  Possibly, so upgrade your OS and see if that helps.  If not, run the phone back to the store for a replacement or refund.

App World needs to close?  That's probably just temporary.  Upgrade your OS, do a battery pull and see if that resolves the issue.

Post back if you have more questions. 

[JSanders Resident Expert]

Ditto to all of BillJ's answers.

In addition, your 9810 should take about an hour to charge from 10-15% to a full 100%.

[San11]

Thank you I'm going to update it in a bit and will let you know..

Other questions, well yeah. If it is a physical hardware issue, could I (won't just curious) is it possible to open it up and fix the socket? I've seen some onlinearticles on it but would like to know more


If not, any estimates on cost assuming itis possible to fix?

Finally, since this phone was released just a year ago, is the manufacturer warranty still valid? Wasn't it 2 years?

Thanks again!

[JSanders Resident Expert]

The 9810 is about a year old, but of course no one here knows when it was purchased.

Have you tried a different pair of headphones plugged into the socket?

Could be a hardware issue, but you really won't know until you upgrade.

You can also do a Device Self Test of the hardware.

Article ID: KB16037 Using the Self Test application on the BlackBerry smartphone

Article ID: KB29379 What is the BlackBerry Device Analyzer

If the upgrade doesn't solve the headphone issue, next I'd wipe the device with JL_cmder or BBSAK to an error 507, and reload the OS and then test the headphones.

[San11]

Much appreciated, thanks again.

However, the link you provided gives ''an unexpected error'' regarding the site please try reposting? THanks

[San11]

OK found it myself.

Is it the Headset detect switch test I'm looking for right?

Yeah when I plug in or out no events are displayed : \

Gonna call the store and see what's up..

[San11]

Sorry for the triple post but I found this:

http://derek.chezmarcotte.ca/?p=351

Anyone have any opinions on it?

[JSanders Resident Expert]

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San11 wrote:

Anyone have any opinions on it?

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Be careful, know what you are doing.

I edited and corrected the links above.