03-01-2014 08:08 PM
I have 2 email accts and one (the one used the most) stopped receiving messages on Mon the 17th of Feb.. This account is with my current carrier AT&T while the other is with Verizon. Any suggestions?
03-01-2014 09:21 PM
Delete the account from your phone then add it once again. If you still have issues receiving mail to it, type www.blackberry.com/integrate in your phone's browser and try to set it up that way. If it works, great. If it doesn't work, call AT&T and see what they have to say.
Once they've sorted things out and before you hang up the phone with them, ask them for help in getting access to their self-serve BIS (BlackBerry Internet Service) site at http://att.blackberry.com . From this site, you can edit the accounts you carry on your phone without the assistance of AT&T. It's a great resource to which you should get access.
03-02-2014 06:37 PM
I appreciate your responce and apologize for taking so long to get back to you but apparently I am a phone user and not a smart phone user. How do I delete the account? I've tried several things and everything wants a username and password. After entering several options I finally tried clicking - forgot password- and was told that password was sent to me. But where? Not on either email account on my laptop or phone. Do I go right to AT&T or is there a way to accomplish your first option. Thanks