11-21-2010 07:11 AM
When I received my blackberry I set up my hotmail account and could receive emails. Then I had an issue with my internet mainly bbms not sending and phones4u told me to reset the phone after backing it up.
I did this and now emails wont work.
When i go onto setup and emails I am met with a username and password, i have no idea on the password! I worked out the username is your number though. But if i click on password reminder then its sent to my phone. Well I cant receive the emails so I cant get it. Can someone please tell me how to get my emails back?
11-21-2010 08:13 AM
the Passord Reminder is sent to the device PIN, not through email.
If you are not receiving PIN messages or emails:
On your BlackBerry device, go to:
1. Options > Advanced > Host Routing Table > Menu > Register.
2. Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402
Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code