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New Member
Posts: 8
Registered: ‎12-04-2012
My Device: bb torch 9800
My Carrier: orange

email help

hi could someone plz help i have a torch 9800 and i think the oringinal carrier was o2 as when i start my phone there start up starts even thou i am on orange i have tried to set up my email as it keeps saying no msg settings and when directed to set up and given the option to set up email nothing happens could anyone help plz thank you

Guru II
Posts: 19,916
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2252; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: email help

First, the O2 startup screen will always be there no matter what.

Second, do you get network signal on the device? It has to be unlocked in order to pick up a signal from another carrier using another sim card.

Third, do you have a BlackBerry BIS data plan on your account?
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Hall of Famer II
Posts: 52,439
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: email help

Hi and Welcome to the Community!

 

After trying to parse your punctuationless post, I think I understand...perhaps not, so please clarify if I get something wrong. I think you have perhaps a bunch of issues.


jimmymc69 wrote:

i think the oringinal carrier was o2 as when i start my phone there start up starts even thou i am on orange


I think you are saying that when you boot up your BB, an O2 "splash screen" pops up, even though you are on Orange. If so, that's totally normal...the splash screen, if one exists, is for the carrier that the BB was originally manufactured for, and will never change, no matter what carrier you operate on. In and of itself, it's therefore meaningless to anything at all.


jimmymc69 wrote:

i have tried to set up my email as it keeps saying no msg settings and when directed to set up and given the option to set up email nothing happens


Hmmm...nothing happens...odd...there could be several possibilities...here's a start, and it starts with your BB having originally been manufactured for O2:

Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:

1) The carrier (in your case, Orange) must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.

2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:

3) You must get all of your voice level services functioning on the carrier, before you even try anything about data

4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire

5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.

5b) But, if the carrier does not directly support your specific model number of BB, then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.

So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. In your case, as far as I can tell, Orange does support the 9800, so 5b should not apply to your situation, so something prior to item 5 is at fault here.

 


If all of 1 thru 4 is OK, then I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you!


If not, then you may need to perform a device wipe...as well as see this:

  • KB03889 Changing the service provider or network

 

Further, if a BIS account remains active on O2 for this BB, then Orange will not be able to deliver BIS services to you until that is shut down.

 

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
Posts: 8
Registered: ‎12-04-2012
My Device: bb torch 9800
My Carrier: orange

Re: email help

thank you's all very much will try all you have sugested as for whats working and whats not i'm regesterd with orange and everything else works just setting up email accounts but just the fact you have tried to help means alot so thank you

New Member
Posts: 8
Registered: ‎12-04-2012
My Device: bb torch 9800
My Carrier: orange

Re: email help

thank you so much i will try all of the above but it is only the setting up of email everything else works fine i'm regesterd with orange and i think maybe i am not stressing my point clear enought with orange but thank you very much
Hall of Famer II
Posts: 52,439
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: email help

OK...then for just email, you have options:

  1. The on-device Email Setup Wizard (which presently is causing you issues)
  2. Your Carriers BIS website, from a PC/browser -- if they have one...here's a partial list, if your's is not listed, you'd have to ask them:
    1. http://www.blackberryfaq.com/index.php/Where_can_I_log_into_my_BIS_account%3F
  3. From your BB Browser, this URL:
    1. www.blackberry.com/integrate
  4. Contacting your Mobile Service provider, who can configure it for you (as well as diagnose what is wrong, if there's anything wrong on the "back end")

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 8
Registered: ‎12-04-2012
My Device: bb torch 9800
My Carrier: orange

Re: email help

thanks agian mate have done everything you have suggested and everything in the sim is disabled i think i've come to the point where i am going to have to get intouch with o2 and ask them to shhut down the BIS can you forsee any problems with them doing that ? thx again
Hall of Famer II
Posts: 52,439
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: email help

Well, it depends. Are other BIS-dependent services working for you? Social Networking, Web Browsing, AppWorld, BB Protect, etc.? If so, then your call actually should be to Orange I'd think. But, if ALL of your BIS requiring services are non-functional, then O2 may indeed have your BB PIN locked to their BIS system, which would indeed prevent Orange from delivering BIS services to you.

But, typically, the carrier (O2) will only grant the request from the actual account holder...if that's not you, you may not get the answer you desire...



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 8
Registered: ‎12-04-2012
My Device: bb torch 9800
My Carrier: orange

Re: email help

yeah i have everything else up and running. it is just the email sorry maybe i should of mentioned i had the 8250 curve prior to my getting the torch which i past on to my son who then put is own sim in would there be a problem with the emails maybe still being active to old sim ? i'm sorry if this is what my problem is and i've messed you about as its the last thing i intended ? thx m8
Hall of Famer II
Posts: 52,439
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: email help

The BIS account is tied to the BB PIN, but on some carriers, a SIM swap will indeed migrate all services to the other BB. You really need to ring up Orange and sort all of this out. Only they can look "behind the scenes" and figure out what is going on.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code