12-04-2012 05:29 PM
hi could someone plz help i have a torch 9800 and i think the oringinal carrier was o2 as when i start my phone there start up starts even thou i am on orange i have tried to set up my email as it keeps saying no msg settings and when directed to set up and given the option to set up email nothing happens could anyone help plz thank you
12-04-2012 05:34 PM
12-04-2012 05:39 PM
Hi and Welcome to the Community!
After trying to parse your punctuationless post, I think I understand...perhaps not, so please clarify if I get something wrong. I think you have perhaps a bunch of issues.
i think the oringinal carrier was o2 as when i start my phone there start up starts even thou i am on orange
I think you are saying that when you boot up your BB, an O2 "splash screen" pops up, even though you are on Orange. If so, that's totally normal...the splash screen, if one exists, is for the carrier that the BB was originally manufactured for, and will never change, no matter what carrier you operate on. In and of itself, it's therefore meaningless to anything at all.
i have tried to set up my email as it keeps saying no msg settings and when directed to set up and given the option to set up email nothing happens
Hmmm...nothing happens...odd...there could be several possibilities...here's a start, and it starts with your BB having originally been manufactured for O2:
Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:
1) The carrier (in your case, Orange) must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.
2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:
3) You must get all of your voice level services functioning on the carrier, before you even try anything about data
4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire
5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.
5b) But, if the carrier does not directly support your specific model number of BB, then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.
So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. In your case, as far as I can tell, Orange does support the 9800, so 5b should not apply to your situation, so something prior to item 5 is at fault here.
If all of 1 thru 4 is OK, then I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you!
If not, then you may need to perform a device wipe...as well as see this:
Further, if a BIS account remains active on O2 for this BB, then Orange will not be able to deliver BIS services to you until that is shut down.
Good luck and let us know!
12-04-2012 06:05 PM
thank you's all very much will try all you have sugested as for whats working and whats not i'm regesterd with orange and everything else works just setting up email accounts but just the fact you have tried to help means alot so thank you
12-04-2012 06:08 PM
12-04-2012 06:21 PM
OK...then for just email, you have options:
Good luck and let us know!
12-04-2012 06:52 PM
12-04-2012 06:55 PM
12-04-2012 07:10 PM
12-04-2012 07:12 PM