Actually, given all the confusion, I'd leave everything exactly as it is and ring up Orange. Then do whatever they tell you to do, and only when they tell you to do it. They need to be watching "behind the scenes" so that things happen at the correct times...if you move things around, their system will try to do some more automatic things, which could just make matters more confusing for them to unravel.
You've not messed me about at all -- the regular volunteers who hang out here do so because we like helping folks get their situations solved! The gratitude is our only reward.
Cheers and good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
ok mate thanks again and my gratitude is a understatment i will defo get back to you and let you no how i go on. tell you what thou i've learnt more about my phone from you and your help than in the last 3 years owing a blackberry your a star Sd