01-28-2013 03:24 PM
BB is not sending/receiving email. Message Status says "user account is in invalid mode". I got the link that my email account needed verification. I login into bb site and updated..it says account verified. But it is still not sending/receiving emails.
01-28-2013 08:20 PM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Hopefully it contains something useful! You also may need to, given the error message content, contact your mobile service provider for formal support.
Good luck and let us know!
02-01-2013 06:17 PM
Thanks. Yeap I tried this and I verified my email via BB site...but I still get the account in invalid mode. In the options screen (email server) it doesn't recognize my userid or account, does not give me the option to remove. I may have to swipe the device and reinstall the email accounts.
02-01-2013 06:37 PM