Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
jovz_j19
Posts: 4
Registered: ‎12-02-2011
My Device: blackberry curve 9300

email set up

pls help. i can't set up my email (Outlook Web Access), error - "cannot log in. Verify your email address, user name and password. If the error persists, contact teleperformance.com". I have verified all my details and they are 100% correct.

Hall of Famer II
sdgardne
Posts: 49,100
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: email set up

Hello,

 

Sometimes OWA can sometimes be tricky to configure...refer:

  • KB03133 How to integrate a Microsoft Outlook Web Access email address on BlackBerry smartphone
  • KB04804 Error message appears when attempting to integrate a Microsoft Outlook Web Access 2010 account
  • KB02858 Unable to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account
  • KB18567 BlackBerry Internet Service cannot connect to a Microsoft Outlook Web Access account using Microsoft Exchange 2007 or Microsoft Exchange 2010
  • KB23361 Microsoft Outlook Web Access authentication methods supported by BlackBerry Internet Service

 

 

See if anything in there is useful.

 

I also cannot tell which method you have attempted...so here are those that I know of:

  1. The on-device email setup app
  2. Via the BB Browser, www.blackberry.com/integrate
  3. Via PC/Browser, your carriers BIS website (if they have one...you have to ask them)
  4. By ringing up your carrier and asking them to configure it for you (this is risky as it means divulging your email credentials to someone else)

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code