09-13-2013 05:46 PM
I HAVE A TORCH 9860 AND OUT OF THE BLUE I GET THIS ERROR 201..
I HAVE DONE EVERYTHING IT SAYS..
I HOOK UP TO COMP NOTHING CHANGES,,
IT LOOKS AS IF IT IS GOING TO CONECT ,,THEN ERROR 201 COMES BACK AND NOTHING..
I HAVE TAKEN BATT OUT SIM CARD YOU NAME IT I HAVE TRIED IT..
EVEN WENT TO PHONE STORE THEY TELL ME IM SCREWED...I LOVE THIS **bleep** PHONE..
09-13-2013 06:43 PM
Hi and Welcome to the Community!
First, a couple of things...
Further, in your subject line, you said "error 102". But, twice in the body of your post you said "ERROR 201". Which is it please?
Thanks and let us know!
09-14-2013 04:23 PM
Thank you. Therefore, here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
09-14-2013 06:08 PM - last edited on 09-15-2013 03:18 AM by Steve_T
Now the screen just stays on sayindreload software..
Can I ask you to be a little bit more careful when posting? When there are obvious errors in what you post, that tends to cause recommendations you receive to be less and less reliable since we must guess what you actually tried to say.
Also, pleasly always provide the exact and complete content of what it says on screen...is there an error code here (507 perhaps)?
Nevertheless, here's what I suggest...
The simplest way is to, on a PC (you cannot do this on MAC):
Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below. (This is probably moot given the errors you have...it's likely your data is already gone from your device, which means you must now rely on a backup you took before this happened.)
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
4) Download and install, to your PC, the BB OS package you desire:
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
Good luck and let us know!