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BlackBerry® Torch™

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New Contributor
iampakz
Posts: 7
Registered: ‎03-30-2012
My Device: blackberry torch 9800
My Carrier: sun cellular

facebook issues!!

it's been a week now that i can't upload photos using my facebook app on my blackberry torch.. can someone help me solve this issue? tnx

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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: facebook issues!!

Try deleting the app and then reinstall it by going to http://blackberry.com/facebook.

Does that help?

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If your issue is resolved, don't forget to click the Solution button on the resolution!

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New Contributor
iampakz
Posts: 7
Registered: ‎03-30-2012
My Device: blackberry torch 9800
My Carrier: sun cellular

Re: facebook issues!!

i tried it already but it's still the same.. i also tried the battery pull but that doesn't work also..

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New Contributor
iampakz
Posts: 7
Registered: ‎03-30-2012
My Device: blackberry torch 9800
My Carrier: sun cellular

Re: facebook issues!!

"the facebook serer has returened an unknown error and is not able to fulfill your request (2010)"

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New Contributor
iampakz
Posts: 7
Registered: ‎03-30-2012
My Device: blackberry torch 9800
My Carrier: sun cellular

Re: facebook issues!!

*returned
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New Contributor
iampakz
Posts: 7
Registered: ‎03-30-2012
My Device: blackberry torch 9800
My Carrier: sun cellular

Re: facebook issues!!

*server
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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: facebook issues!!

I think I've seen a few similar errors as of late on different threads... Let me see if I can get anymore info.

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

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New Member
Ayvabean
Posts: 2
Registered: ‎04-04-2012
My Device: Torch 9800
My Carrier: Rogers

Re: facebook issues!!

I'm having the exact same issue since i installed the update a few days ago..
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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: facebook issues!!

Ok, turns out that this issue has been reported already, but RIM needs more information to help find the root cause of the problem and the forums are not sufficient for these purposes. Please contact your service provider's technical support, explain the issue to them and let them know that you have been asked to have this issue escalated directly to RIM so that they can get more info and logs from you. Be aware that most technical support agents don't necessarily know they have the ability to do this, so you may need to ask to speak with someone who would know how to do this.

Hopefully with this extra info, RIM will be able to get the issue resolved in short order.

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

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Contributor
atinmahajan
Posts: 18
Registered: ‎10-23-2011
My Device: BB Torch 9800
My Carrier: Vodafone Mumbai India

Re: facebook issues!!

I am also facing the same error since last week while uploading any photo via Facebook App on my torch.......

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