06-27-2013 12:50 AM
i have 9810 model 7.0 version with network provider gsm tata docomo and i have download latest verion of blackberry desktop software and trying to update my device from 7.0 to 7.1 but it is showing no updates found. kindly help me for updating it.
06-27-2013 05:58 AM - edited 06-27-2013 05:59 AM
Hi and welcome to BlackBerry Support Forums
Availability of Updates depends on a few factors , OS packs are released by Our Carrier or Service Provider and they are responsible for pushing those update notification , Also you need an active BIS plan from your Carrier to get this Update Notification . But .. If you hold an active BIS on your SIM account then you can try those simple steps to Update your device software :
1.Locate your Carrier Or Download an OS you desire from here BlackBerry Software Download Site
2. Now Double Click on the file that you Downloaded to Install it on your PC
3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
4.Search your C: Drive for any Vendor.xml files and delete them, there may be one or two vendor.xml ( On your PC change your folders option to show hidden files / folders :
5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe.
Upgrade will continue then After Installation of New OS restore your backup using BlackBerry desktop
Try it and let us know of your progress.