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BlackBerry® Torch™

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New Contributor
Posts: 3
Registered: ‎03-22-2011
My Device: torch

fatal error on pc connect

Let me start from the begining. I downloaded Facebook 2.0 and shortly afterwards my phone reset all by itself. After it reset the screen was stuck on the BB loading screen. The loading bar Fills but the screen does not change after that point. Once it has fully loaded i can receive calls like usual but the screen will change only to reflect that i have an incoming call and wil then freeze on that screen. Buttons do not work and the touch screen doesnt either. I tried to use the desktop manager to delete the app but it will not connect and when i try to update it says " a fatal error has occured".

Hall of Famer II
Posts: 49,713
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: fatal error on pc connect

Hi and Welcome to the Forums!

 

It sounds like you've experienced the "worst case" outcome from the use of Beta software. As such, your best bet is to reload your OS cleanly and restore from the backup you took before you began.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 3
Registered: ‎03-22-2011
My Device: torch

Re: fatal error on pc connect

How would I do that?

Hall of Famer II
Posts: 49,713
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: fatal error on pc connect

From a PC, you can install any OS package to a BB via this procedure:

Note that while written for "reload", it can be used to upgrade, downgrade, or reload -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.

 

If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:


  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

 

After that, you re-install all of your other add-on apps and restore your data from that backup you took before you started:

  •  KB23680How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Software 6.0

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎03-22-2011
My Device: torch

Re: fatal error on pc connect

where do i find the Vendor.xml file?

Hall of Famer II
Posts: 49,713
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: fatal error on pc connect

It varies by OS, but basically it is in the same folder as LOADER.EXE.




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code