01-20-2012 07:35 PM
01-20-2012 11:06 PM
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
01-22-2012 08:08 PM
01-22-2012 08:48 PM
I have same problem. I can reset password on a computer but on the phone I answer the secret question and choose a new password - a new window opens but freezes.
I deleted the ID account but the phone still is asking for a password.
Is there some way to erase the cache on the phone so it will let me create a new account on the phone?