Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Posts: 49
Registered: ‎10-25-2010
My Device: Torch 9800

help !! BIS email setup

Dear all,

I activated the BIS email before, but I changed the SIM card and I have been asked for the BB user name and password, but eveytime I have a failed login,

When I chosed to resend the password I have a message that I will receive the passworf on my BB but I did not receive any massages

I tried also to create new account but I received an error from server

Kindly support
Hall of Famer II
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: help !! BIS email setup



You need to contact your carrier(s) for formal support. Access to BIS is set to each BB PIN, but is managed by each carrier. If that new SIM is from a different carrier, then you would need your old carrier to remove your BIS account (and release the PIN) before the new carrier can create a BIS account.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code