turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
How long has it been stuck? You can try a battery pull or take it to the store
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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter
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Hi and welcome to the forums mollym! 
A couple of places for you to visit: Blackberry 101 Tips & Tricks
Make sure you find your way over to The Torch Forum as that is the perfect place to find out about your device. Have you had any resolution to your issue?
Let us know how you are doing and if you have any questions/issues; search in the forum for your BB model (search box at top right of page) Can't find what you're looking for? Start your own thread. Other users will be there to help.
Just be sure to keep coming back. Happy to have you here! 
