02-12-2013 01:57 PM
Hi and Welcome to the Community!
To re-install your apps, please see this KB:
For more registration key information, see this KB:
Otherwise, please provide exactly what is going on...from "cannot reinstall", there really is nothing to diagnose. If you try the above, please provide exact results of each and every steps, with specifics, including the exact and complete content of any error messages presented.
02-18-2013 09:14 AM
You are welcome...I'm glad it worked. But...
Except I have another problem I cannot download my pic story it always takes me to bb set up
I have no idea what a "pic story" is...please provide expanded details on exactly what you are attempting and exactly what it does when you attempt.
Thanks and let us know!