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BlackBerry® Torch™

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New Contributor
syakirothman
Posts: 4
Registered: ‎03-10-2013
My Device: 9810
My Carrier: i dont know

help me please!!'this handheld device includes software that is proprietary and confidential'and my trackpad do not scroll

this handheld device includes software that is proprietary and confidential appear at my bb.i cant do anything i can't scroll down but emergency call can.help me somebody

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JSanders
Posts: 83,935
Likes: 22,805
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help me please!!'this handheld device includes software that is proprietary and confidential'and my trackpad do not scroll

Has this 9810 worked correctly for you in the past?

When did this issue start?




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New Contributor
syakirothman
Posts: 4
Registered: ‎03-10-2013
My Device: 9810
My Carrier: i dont know

Re: help me please!!'this handheld device includes software that is proprietary and confidential'and my trackpad do not scroll

i buy it from ebay.the seller get the phone from joblot.after i install os the message appear

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JSanders
Posts: 83,935
Likes: 22,805
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help me please!!'this handheld device includes software that is proprietary and confidential'and my trackpad do not scroll

You probably ought to get your money back from the eBay seller :smileywink:

 


What OS did you install to the device?

What else have done so far that you haven't told us?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
syakirothman
Posts: 4
Registered: ‎03-10-2013
My Device: 9810
My Carrier: i dont know

Re: help me please!!'this handheld device includes software that is proprietary and confidential'and my trackpad do not scroll

i install os 7.0 bundle 2406..i dont know,i think i just wipe and install os many time.you know what happen to my bb?

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JSanders
Posts: 83,935
Likes: 22,805
Solutions: 5,879
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help me please!!'this handheld device includes software that is proprietary and confidential'and my trackpad do not scroll

Try installing a different OS to the device.

 

Do you need a link to a different version?

 

For the 9810 model, I would suggest you install

 

http://www.blackberryos.com/downloads.php?do=file&id=1176&act=down&actionhash=1363013166-4a9aa5358a8...

 


BlackBerry Handheld Software v7.1.0.2283 (All Languages)

Package Version: 7.1.0.2283
Consisting of:

  • Applications: 7.1.0.825
  • Software Platform: 5.1.0.593
  • File name: 9810jAllLang_PBr7.1.0_rel2283_PL5.1.0.593_A7.1.0.8 25_Vodafone_DE.exe
  • File size: 281.01MB


Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.

1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." (You might have another Vendor.xml file hiding on your computer. Open Windows Explorer and under the Organize button (on Windows 7, there are similar tools for Vista and XP) click on "Folder and search options." Under the View tab, make sure that your computer is set to show hidden folders and files. Once you've done this, search your C:\ drive for "Vendor.xml".)
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

**Starting with the later OS6 releases, there are now three copies of VENDOR.XML
C:\Program Files\Common Files\Research In Motion\AppLoader (for 32-bit Windows XP/Vista/7)
==========OR============
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader (for 64-bit Windows Vista/7)
C:\Documents and Settings\*name*\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
C:\Documents and Settings\*name*\Application Data\Research In Motion\BlackBerry\Loader XML
You can also just search for VENDOR.XML. Make sure that you choose ADVANCED SEARCH and include hidden files. It should show the file in at three locations. Delete every copy that it finds.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
syakirothman
Posts: 4
Registered: ‎03-10-2013
My Device: 9810
My Carrier: i dont know

Re: help me please!!'this handheld device includes software that is proprietary and confidential'and my trackpad do not scroll

okay i will try install.thank for the help
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